Privacy Policy
Big Boards Catering is committed to protecting the privacy of every guest, host, and visitor who interacts with our business online. This Privacy Policy walks through what personal details we collect, why we collect them, how we handle them behind the scenes, and the choices you have along the way. Big Boards Catering operates out of 2643 Stargrass Cir, Clermont, FL 34715. By visiting our website, sending an inquiry, or placing a catering order, you agree to the practices explained here.
What We Collect
The information we receive from you begins with what you choose to share. When you fill out an event inquiry form, request a quote, or reach out about a charcuterie board or catering package, you typically provide us with your name, email address, phone number, event date, delivery or event location, guest count, and any preferences or dietary notes that will help us prepare the right spread. We only ask for what we need to plan, quote, and deliver your order.
Alongside the information you submit, our website automatically records a small amount of anonymous activity through Google Analytics. This includes things like the browser and device you are using, the general area you are visiting from, the pages you look at, how long you stay on each one, and which website or search brought you to us. This information is not tied to any individual visitor. It simply gives us a picture of how the site is being used so we can keep improving it.
How We Use What You Share
Details you submit through our forms, quote requests, or booking tools are used to reply to your inquiry, put together a proposal, coordinate the event, and deliver the food or boards you ordered. From time to time we may reach out by phone, text, or email to confirm details, share design or menu suggestions, ask follow-up questions, or check in after your event.
The anonymous analytics data we receive helps us understand which pages guests spend time on, which menu items or event styles draw the most interest, and where the website could work better. It shapes decisions about content, photography, and the services we highlight, so the site continues to reflect what our customers are actually looking for.
We do not sell, rent, or trade your personal information to outside businesses for their own marketing purposes.
LeadConnector for Inquiries and Bookings
Big Boards Catering uses LeadConnector to manage the inquiries, quote requests, and booking communications that come in through our website. When you submit a form or request a callback, your information is transferred securely into our LeadConnector account, where our team can review it and follow up. LeadConnector acts as a service provider that helps us keep client conversations, event details, and scheduling organized in one place.
The information stored in LeadConnector is used only for customer follow-up, event planning, and internal recordkeeping. Access is restricted to authorized members of our team. LeadConnector maintains its own security practices and data handling standards designed to safeguard information stored on its platform.
Google Analytics
Our website uses Google Analytics to gather anonymous usage data. Google Analytics relies on cookies and similar technologies to track visitor activity such as which pages are viewed, how long visitors stay on them, and an approximate location based on IP address.
The information is delivered to us in aggregated form and is not used to identify individual visitors. It supports decisions around site layout, photo choices, menu presentation, and the kinds of events we feature. If you would rather not be measured this way, you can adjust your browser settings to block cookies or install the Google Analytics opt-out browser add-on offered by Google.
Keeping Your Information Safe
We take reasonable steps to protect the information you share with us. Access to personal details is limited to team members who need it to plan events and coordinate orders, and we rely on trusted platforms to manage communication and scheduling.
That said, no online system that transmits or stores information can be guaranteed completely secure. Visitors share information at their own discretion, and we continually review the tools and processes we use in order to maintain responsible data practices over time.
Links to Other Websites
Occasionally our website may link to other sites for reference, inspiration, or convenience, such as vendor pages, venue partners, or social media. Big Boards Catering does not control those websites and is not responsible for their content, their privacy practices, or how they handle visitor data. We recommend reviewing the privacy policy of any third-party site before sharing personal information with it.
Your Choices
You can ask us to update or remove the personal information we have on file for you by contacting our team. If you no longer want to hear from us about a past inquiry or completed event, you can request to be taken out of our contact records. Some information may need to be kept for business, tax, or legal reasons even after such a request.
Updates to This Policy
Big Boards Catering may revise this Privacy Policy from time to time to reflect changes in the tools we use, legal requirements, or how we operate. When updates are made, the current version will be posted on this page along with a new effective date. Continuing to use the website after changes are posted means you accept the updated policy.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
Big Boards Catering
2643 Stargrass Cir, Clermont, FL 34715
We believe in warm hospitality, honest communication, and taking good care of the information you trust us with.